Terms and Conditions

These terms and conditions ("Terms") govern your use of the website and services provided by Allure Hair Supplier ("we," "us," or "our") as a wholesale hair supplier. By accessing or using our website and services, you agree to be bound by these Terms. Please read them carefully before using our website.

1. Definitions

- "Website" refers to the Allure Hair Supplier website.
- "Services" refers to the wholesale hair supply services provided by Allure Hair Supplier.
- "User" refers to any individual or entity accessing or using our website and services.

2. Account Registration

2.1 By purchasing products or creating a customer account at Allure Hair Supplies, you are confirming to be a trainee or a professional in the hair and beauty industry and are therefore competent in using the products purchased. We are not liable for any harm that may result from product misuse. We reserve the right to request proof of professional qualifications and may refuse to fulfil an order if we believe the purchaser is not a trade customer. It is the responsibility of business users to obtain insurance coverage for any products used.

2.2 In order to access and use our services, you may be required to create an account on our website. You must provide accurate, complete, and up-to-date information during the registration process. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.3 You must be at least 18 years old to create an account with us. By registering an account, you represent that you are at least 18 years old.

2.4 We reserve the right to suspend or terminate your account at any time without prior notice if we have reason to believe that you have violated these Terms or engaged in fraudulent or unauthorised activities.

3. Products and Orders

3.1 Our website provides a platform for the sale of wholesale hair products. The products displayed on our website are subject to availability.

3.2 The product prices displayed on our website are exclusive of applicable taxes and delivery charges which will be automatically charged at checkout for your review. If a price calculation error has incurred, we reserve the right to make such amendments to your order and will notify you via provided email before dispatching your order. You are responsible for the payment of any duties that may apply to your order.

3.3 Placing an order on our website constitutes an offer to purchase the products. We reserve the right to accept or reject any order in our sole discretion. Once we accept your order, a binding agreement is formed between you and Allure Hair Supplier.

3.4 We make reasonable efforts to ensure that the product descriptions, images, and prices displayed on our website are accurate. However, we do not warrant that such information is error-free, complete, or up-to-date. In the event of any inaccuracies, we reserve the right to correct them and to cancel or refuse any affected orders.

4. Payment

4.1 Payment for orders must be made in full at the time of purchase. We accept payment via the methods specified on our website.

4.2 All payments are processed securely. However, we are not responsible for any unauthorised access to or interception of your payment details.

5. Shipping and Delivery

5.1 We ship our products to the address provided by you during the ordering process. It is your responsibility to ensure that the shipping address is accurate and complete.

5.2 We aim to dispatch orders within a reasonable time frame. However, delivery times may vary depending on the shipping method and your location. We are not liable for any delays or damages caused by third-party shipping providers.

5.3 We are closed on bank holidays and weekends. Any orders placed online will be processed on the next working day.

5.4 We offer free local delivery to certain postal codes within Surrey, United Kingdom (only). If your address is applicable the option will automatically become visible on the checkout page.

5.5 Risk of loss or damage to the products passes to you upon delivery. You are responsible for inspecting the products upon receipt and notifying us of any issues within a reasonable time.

6. Returns and Refunds

6.1 We strive to provide high-quality wholesale hair products. However, if you receive a defective or damaged product, you may be eligible for a return and refund in accordance with this section.

6.2 Returns:

6.2.1 To initiate a return, you must notify us within 5 days of receiving the product by emailing our customer support at info@allurehairsupplies.com. Please provide your order details, including the product name, order number, and a clear description of the defect or damage.

6.2.2 We will request additional information, such as photographs or video evidence, to assess the issue and determine the eligibility for a return. If damages have happened in transit you'll need to settle the dispute with the courier service. 

6.2.3 Products must be returned in their original condition, unused, and with all original packaging and tags intact.

6.2.4 You are responsible for arranging and covering the return shipping costs unless the return is due to our error or a defective product.

6.2.5 We recommend using a tracked and insured shipping method for returning the products. We are not responsible for any lost or damaged items during the return shipping process.

6.3 Refunds:

6.3.1 Once we receive the returned product and verify its eligibility for a refund, we will process the refund within 14 days.

6.3.2 Refunds will be issued using the original payment method used for the purchase.

6.3.3 We reserve the right to deduct any applicable restocking or handling fees from the refund amount, as specified on our website.

6.3.4 If the return is due to our error or a defective product, we will refund the return shipping costs incurred by you (evidence provided), in addition to the product price.

6.4 Exclusions:

6.4.1 We do not accept returns or provide refunds for products that have been used, altered, or damaged due to misuse, negligence, or normal wear and tear.

6.4.2 We do not accept returns or provide refunds for products that have been tampered with, removed from their original packaging, or have had their tags or labels removed.

6.4.3 We do not accept returns or provide refunds for products that were purchased on a sale or clearance basis, unless they are defective or damaged upon receipt.

6.5 Consumer Rights:

6.5.1 These return and refund provisions do not affect your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable consumer protection laws.

6.5.2 If you believe that the product does not conform to the contract, you may have additional rights, including the right to request a repair or replacement. Please contact our customer support for further assistance in such cases.

6.6 Limitation of Liability:

6.6.1 Our liability for any defective or damaged products is limited to the purchase price of the product.

6.6.2 We are not liable for any indirect, incidental, consequential, or punitive damages arising from or related to the use of our products or services, including but not limited to lost profits, loss of business, or loss of data.

7. Website Content:

This website contains content that we own or have a licence to use. This content contains the images as well as the design, layout, look, and appearance. Without express permission, reproduction is not permitted. On this website, all copyrights and trademarks that have been used in reproduction and which do not belong to the operator or have a written licence to do so are acknowledged. Unauthorised use of this website could result in a lawsuit for damages or even legal action. Links to other websites may occasionally be found on this website. For your convenience, we have included these links for further information. They do not imply our endorsement of the website(s). The linked website(s)' content is not our responsibility. 

8. Unforeseen Circumstances

In the event that Allure Hair Supplies is hampered, delayed, or prevented from fulfilling an order due to events beyond its control, Allure Hair Supplies shall be permitted to cancel or postpone delivery of its orders. Such circumstances shall include (but are not limited to) pandemics, industrial action, accident, fire, act of god or failure to deliver by suppliers or couriers.